Terms & Conditions — mandiribet

1 Introduction

These Terms and Conditions ("Terms", "Agreement") govern the relationship between mandiribet ("the Platform", "we", "us", "our") and any individual ("User", "Player", "you", "your") who accesses, registers with, or uses the services provided through the website located at mandiribet.cam and any associated subdomains or mobile-optimised versions thereof.

mandiribet is operated under an international gaming licence (Curaçao eGaming jurisdiction). The platform is designed and specifically tailored for use by adult players in Malaysia and other eligible jurisdictions. All services are provided in Malaysian Ringgit (MYR) and are accessible via Malaysia's major payment channels, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, and AmBank.

By accessing the platform, creating an account, making a deposit, or placing a wager, you irrevocably agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease use of the platform and not attempt to register an account.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the mandiribet website, services, applications, and all related digital infrastructure.
• "Account" means the registered user account created by a Player to access and use the Platform.
• "Balance" means the total funds held in a Player's Account at any given time, comprising real-money funds and, where separately tracked, bonus funds.
• "Bonus Funds" means promotional credits, welcome bonuses, reload bonuses, cashback amounts, or any other non-cash promotional value credited to a Player's Account.
• "KYC" (Know Your Customer) means the identity verification process required of all Players before processing withdrawal requests.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be wagered before it and any associated winnings become eligible for withdrawal.
• "MYR" or "RM" means Malaysian Ringgit, the currency in which the Platform operates for Malaysian users.
• "Restricted Territory" means any jurisdiction in which the use of the Platform is prohibited under applicable law.
• "Operator" means the entity holding the gaming licence under which mandiribet operates.

3 Account Eligibility

Registration and use of the Platform are subject to the following eligibility criteria, which must be satisfied on an ongoing basis:

3.1 Age Requirement

You must be at least 21 years of age to register an account and use the Platform. This minimum age requirement is strictly enforced. mandiribet reserves the right to request proof of age documentation at any time. Accounts found to be operated by individuals under the age of 21 will be suspended immediately, all pending transactions cancelled, and any remaining balance returned to the verified payment source where possible.

3.2 Single Account Policy

Each individual may maintain only one registered Account on the Platform. Creating duplicate or multiple accounts — whether under the same or different personal details — is strictly prohibited. Discovery of multiple accounts associated with the same individual will result in the closure of all associated accounts and the forfeiture of any bonuses claimed across those accounts. Any real-money balance may be returned at the Platform's discretion, subject to completed KYC verification.

3.3 Residency and Legal Compliance

You represent and warrant that you are not a resident of any Restricted Territory and that your use of the Platform is lawful under the laws of your country, state, or territory of residence. Malaysian users acknowledge that online gambling regulation in Malaysia is complex, and they bear sole responsibility for their own legal compliance.

3.4 Personal Capacity

You must be of sound legal capacity to enter into a binding agreement. Registration on behalf of another person, or by an entity rather than an individual, is not permitted.

4 Account Registration

4.1 Registration Process

To access the Platform's paid services, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and a valid Malaysian mobile number. You must update this information promptly if it changes.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your Account — whether authorised by you or not — is your sole responsibility. mandiribet will not be liable for losses incurred as a result of unauthorised access to your Account arising from your failure to secure your credentials.

4.3 Accuracy of Information

Providing false, incomplete, or misleading information during registration or at any point during Account operation constitutes a material breach of these Terms and entitles mandiribet to suspend or permanently terminate your Account and withhold any outstanding balance pending investigation.

4.4 Account Security

You must notify mandiribet immediately if you suspect unauthorised access to your Account. mandiribet recommends enabling two-factor authentication (2FA) where available. mandiribet will never request your password via email, live chat, or any external communication channel.

5 Deposits & Account Funding

5.1 Accepted Payment Methods

mandiribet accepts deposits via the following Malaysian payment channels: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, and AmBank), direct bank transfer, and select cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). Accepted payment methods may be updated from time to time at the Platform's discretion.

5.2 Minimum Deposit

The minimum deposit amount is RM50 per transaction. Deposits below this threshold will not be processed. Maximum deposit limits may apply to certain payment methods or Account tiers and will be displayed at the point of transaction.

5.3 Currency

All Account balances are maintained in Malaysian Ringgit (MYR). Cryptocurrency deposits will be converted to MYR at the prevailing exchange rate at the time of credit. mandiribet does not charge currency conversion fees, but conversion rates reflect live market rates and may vary.

5.4 Own Funds Only

You must only deposit funds that are legally yours and derived from lawful sources. Depositing funds on behalf of a third party, or using funds obtained through unlawful activity, constitutes a serious breach of these Terms. mandiribet reserves the right to conduct enhanced due diligence on the source of deposited funds at any time.

5.5 Deposit Processing Times

E-wallet deposits (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow/FPX transactions are typically credited instantly. Cryptocurrency deposits are credited upon confirmation on the relevant blockchain network. In all cases, mandiribet is not responsible for delays caused by third-party payment processors or network congestion.

6 Withdrawals

6.1 Eligibility for Withdrawal

To be eligible for a withdrawal, you must have: (a) completed KYC identity verification; (b) satisfied all applicable wagering requirements associated with any active bonuses; (c) made at least one qualifying deposit using your registered payment method; and (d) not exceeded any applicable withdrawal limits.

6.2 Withdrawal Processing Times

mandiribet targets the following withdrawal processing times, measured from the point of Platform approval: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) within 5 minutes; DuitNow/FPX transfers within 5–15 minutes; direct bank wire transfers within 15–60 minutes. These are operational targets and not contractual guarantees. Processing may be delayed during periods of high volume, compliance review, or due to third-party payment processor limitations.

6.3 Minimum and Maximum Withdrawal

The minimum withdrawal amount is RM50. Maximum daily withdrawal limits vary by Account tier and payment method and will be displayed at the time of request. Players seeking to increase withdrawal limits should contact the support team.

6.4 Withdrawal Method Matching

Withdrawals will ordinarily be processed to the same payment method used for the most recent qualifying deposit, in accordance with anti-money laundering (AML) requirements. mandiribet reserves the right to request additional verification before processing any withdrawal, particularly for large amounts or accounts not previously subjected to full KYC review.

6.5 Disputed Withdrawals

If a withdrawal is delayed beyond the stated processing time, you should contact 24/7 support via live chat, providing your withdrawal reference number. mandiribet will investigate and provide an update within 30 minutes of receiving the enquiry.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, promotions, free spins, cashback offers, and other promotional incentives offered by mandiribet are subject to individual terms and conditions that supplement this Agreement. In the event of conflict between specific bonus terms and this Agreement, the specific bonus terms shall prevail in respect of that promotion.

7.2 Wagering Requirements

All bonus funds are subject to wagering requirements before they or any associated winnings may be withdrawn. The standard wagering requirement for welcome bonuses ranges from 25x to 35x the bonus amount, unless otherwise specified. Wagering requirements must be completed within the stated validity period. Incomplete wagering will result in forfeiture of the bonus and any associated winnings at expiry.

7.3 Bonus Abuse

mandiribet operates a zero-tolerance policy for bonus abuse. Actions constituting bonus abuse include but are not limited to: creating multiple accounts to claim the same promotion; using arbitrage betting strategies to meet wagering requirements with minimal risk; coordinating with other players to exploit promotional structures; or any other activity designed to extract promotional value in a manner inconsistent with good-faith recreational gambling. Accounts found to be abusing bonuses may be suspended and bonus balances forfeited.

7.4 Promotional Eligibility

mandiribet reserves the right to exclude any Account from specific promotions at its sole discretion. This includes Accounts that have previously breached bonus terms, Accounts subject to self-imposed deposit limits, and Accounts under enhanced due diligence review. Promotional offers are intended for players aged 21 and above only.

8 Gameplay Rules

8.1 Random Number Generation

All casino game outcomes on the Platform are generated by certified Random Number Generator (RNG) systems that have been independently audited for fairness and statistical randomness. Return-to-Player (RTP) percentages are available for individual game titles and reflect the theoretical long-term payout ratio under standard conditions.

8.2 Sports Betting

Sports betting markets — including Liga Super Malaysia, English Premier League (EPL), UFC, and other domestic and international competitions — are subject to separate sports betting terms. Bets are placed at the odds displayed at the time of confirmation. mandiribet reserves the right to void any bet placed in error, at incorrect odds, or in circumstances where a clear system error has occurred.

8.3 Technical Malfunctions

In the event of a technical error, connection failure, or system malfunction during a game session, mandiribet's records shall be considered authoritative in determining game outcomes and balances. Where a malfunction affects the integrity of a game outcome, mandiribet reserves the right to void the round and return the wager to the Player's Account.

8.4 Bet Limits

Minimum and maximum bet amounts vary by game, table, and Account tier. These limits are displayed within each game interface. Players may not use automated software, bots, or scripts to place bets on the Platform.

9 KYC Identity Verification

9.1 Verification Requirement

All Accounts are required to complete KYC identity verification before any withdrawal is processed. KYC may also be triggered by: large deposits; unusual account activity; compliance screening alerts; or at the Platform's discretion in fulfilment of its anti-money laundering obligations.

9.2 Required Documentation

Standard KYC documentation includes:

1. Government-issued photo ID — valid Malaysian MyKad (NRIC), Driver's License, or Passport (photo page).
2. Proof of address — utility bill, bank statement, or official government correspondence dated within the past 3 months, showing your full name and current residential address.
3. Selfie with ID — a clear photograph of you holding your ID document next to your face.

Additional documentation may be requested at the Platform's discretion, including proof of payment method ownership or source of funds declarations.

9.3 Verification Timeline

Standard KYC review is completed within 24–48 business hours of receiving all required documentation. During periods of high volume, this may extend to 72 hours. Players will receive email notification upon approval or if additional documentation is required.

9.4 Data Security

All KYC documentation is handled in strict accordance with the Platform's Privacy Policy. Documents are transmitted via encrypted channels, stored securely, and accessed only by authorised compliance personnel. Refer to the Privacy Policy for full details on data handling.

10 Prohibited Conduct

The following activities are strictly prohibited on the Platform and constitute material breaches of these Terms:

• Registering more than one Account per individual, household, or IP address.
• Providing false, misleading, or unverifiable personal information during registration or KYC.
• Using the Platform if you are under 21 years of age.
• Depositing or wagering funds derived from unlawful activity, including money laundering or fraud.
• Using automated bots, scripts, or software to interact with the Platform in any automated manner.
• Exploiting errors, vulnerabilities, or bugs in the Platform's software. Discovered bugs must be reported to support immediately.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to defraud the Platform or other players.
• Attempting to reverse-engineer, copy, or interfere with the Platform's code, systems, or infrastructure.
• Using VPNs, proxies, or other tools to circumvent geographic restrictions or account limitations.
• Harassing, threatening, or abusing Platform staff or other users.

11 Responsible Gambling

mandiribet is committed to providing a safe and responsible gambling environment. We recognise that gambling can become problematic for some individuals and we take our obligations to player welfare seriously.

11.1 Self-Exclusion

Any player may request self-exclusion from the Platform at any time, for periods of 1 week, 1 month, 3 months, or permanent exclusion. Self-exclusion requests are processed within 24 hours and, once activated, cannot be reversed during the exclusion period. Circumventing self-exclusion by creating new accounts during an exclusion period is a breach of these Terms.

11.2 Deposit Limits

Players may set daily, weekly, or monthly deposit limits from within their Account settings. Limits take effect immediately when reduced. Requests to increase a limit are subject to a 7-day cooling-off period before taking effect.

11.3 Session Controls

Session time reminders and reality checks — which display session duration and total wager — are available to all Accounts. Automatic session logout after a pre-set period of inactivity is also configurable.

11.4 Support Resources

Players experiencing difficulties related to gambling are encouraged to seek support. Relevant resources include Talian Kasih 15999 (Malaysia's national welfare helpline) and GamCare (international online gambling counselling). Full details are available on the Responsible Gambling page.

12 Intellectual Property

All content on the Platform — including but not limited to software, design, graphics, text, logos, trademarks, and game assets — is the intellectual property of mandiribet or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial recreational purposes only.

You may not copy, reproduce, modify, distribute, transmit, display, publish, or otherwise exploit any content from the Platform without the prior written consent of mandiribet. Unauthorised use of Platform content may give rise to a claim for damages and may constitute a criminal offence.

13 Limitation of Liability

To the fullest extent permitted by applicable law, mandiribet excludes all liability — whether in contract, tort, negligence, or otherwise — for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform.

mandiribet's total aggregate liability to any Player in connection with any single incident shall not exceed the total amount deposited by that Player in the 30 days preceding the incident giving rise to the claim. This limitation does not apply to liability arising from fraud or wilful misconduct by mandiribet.

The Platform is provided on an "as is" and "as available" basis. mandiribet makes no warranties — express or implied — regarding the Platform's uninterrupted availability, error-free operation, or fitness for a particular purpose. Scheduled and emergency maintenance may result in temporary unavailability, for which mandiribet accepts no liability.

14 Account Termination

14.1 Termination by Player

You may close your Account at any time by contacting 24/7 support via live chat or email. Account closure requests are processed within 48 hours. Any remaining real-money balance (after satisfying any outstanding obligations) will be returned to your verified payment method following completion of any pending KYC requirements.

14.2 Termination by mandiribet

mandiribet reserves the right to suspend or permanently terminate any Account, with or without notice, in the following circumstances: breach of these Terms; failure to complete KYC within a reasonable time; suspected fraudulent activity; account inactivity exceeding 12 months; or at the Platform's discretion in the interests of Platform security or regulatory compliance. In cases of suspension pending investigation, access to funds will be restricted until the investigation is resolved.

14.3 Effect of Termination

Upon termination, your licence to use the Platform ceases immediately. Bonus funds are forfeited in all cases of termination. Real-money balances that have passed KYC review will ordinarily be returned to the Player unless the termination results from a finding of fraud, money laundering, multi-accounting, or other serious breach, in which case mandiribet reserves the right to withhold funds pending legal proceedings.

15 Governing Law & Dispute Resolution

These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction of the Platform's licensing authority (Curaçao). Any dispute arising out of or in connection with these Terms — including disputes regarding their existence, validity, or termination — shall first be submitted to mandiribet's internal dispute resolution process by contacting support.

If the internal process does not resolve the dispute within 30 days, you may escalate to the relevant licensing authority's dispute resolution mechanism. The Platform does not recognise the jurisdiction of Malaysian courts in connection with disputes arising from use of the Platform, given the cross-border nature of online gaming services.

16 Amendments to These Terms

mandiribet reserves the right to amend, update, or replace these Terms at any time. Where changes are material, reasonable notice will be provided — ordinarily a minimum of 7 days — via email to your registered address and/or a notice displayed on the Platform. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The most current version of these Terms will always be accessible at mandiribet.cam/terms-conditions, with the "Last updated" date displayed at the top of the page.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact mandiribet through the following channels. All written communications regarding legal or compliance matters should be directed to the support email address.