We believe gambling should always be an enjoyable, recreational activity — never a source of financial stress or personal hardship. This page sets out the tools, resources, and commitments mandiribet has in place to support every player in Malaysia in making safe, informed decisions about their gambling.
Every registered mandiribet account has immediate access to all of the following tools — no forms to fill, no waiting periods for activating limits, and no penalties for using them.
Set a maximum amount you can deposit per day, per week, or per month. Limit reductions take effect immediately. Increases are subject to a 7-day cooling-off period — giving you time to reconsider before your limit goes up.
Remove yourself from the Platform for a set period — 1 week, 1 month, 3 months, 6 months, or permanently. Self-exclusion is activated within 24 hours and cannot be reversed during the active period. Creating a new account to circumvent exclusion is a breach of our Terms.
Set a maximum continuous play duration per session. When your session limit is reached, you will be automatically logged out. You can set limits as short as 30 minutes — useful for keeping casual play genuinely casual.
Enable periodic pop-up reminders during play that show your session duration, total amount wagered in the session, and net win/loss position. Reality checks help break the flow state that can make it easy to lose track of time and money.
Not ready for full self-exclusion but want a break? A cooling-off period temporarily suspends your account for 24 hours, 48 hours, or 7 days — with no permanent consequence. It's there when you just need a pause.
Set a maximum net loss threshold per day, week, or month. Once the limit is reached, the system will prevent further play until the period resets. This is one of the most effective tools for keeping gambling within a budget you're genuinely comfortable with.
How to access these tools: All responsible gambling controls are available in the Account Settings section of your mandiribet dashboard, under the "Responsible Gambling" tab. They can also be requested via Live Chat — available 24/7 in English, Bahasa Melayu, and Chinese. Requests made via Live Chat are processed within 24 hours for exclusions, or immediately for limit reductions.
mandiribet maintains a zero-tolerance policy for underage gambling. The minimum age to register and play is 21 years old — strictly enforced through mandatory KYC identity verification. Every player must submit a valid Malaysian identity document (MyKad, Passport, or Driver's License) before their first withdrawal, and accounts suspected of underage use are suspended immediately pending investigation.
If you know or suspect that someone under the age of 21 has access to a mandiribet account, please contact our support team immediately at [email protected] (plain text — not a link). We will investigate and take appropriate action within 24 hours.
Problem gambling can develop gradually and isn't always easy to recognise — especially when it feels like a normal part of daily routine. These are the most common indicators that gambling may be becoming harmful:
If any of the above resonates with you, please use mandiribet's self-exclusion or deposit limit tools immediately, and consider reaching out to a support organisation listed below. Recognising the signs is the most important first step.
This is not a clinical diagnostic tool, but honestly answering these questions can help you gauge whether your gambling habits are causing concern. If you answer "yes" to three or more, we strongly encourage you to use our responsible gambling tools and seek support.
Reflect honestly — your answers are private and for your own benefit only.
Have you ever gambled for longer or spent more than you planned to in a single session?
Have you ever tried to cut back on gambling but found yourself unable to stick to that intention?
Have you ever gambled using money you couldn't afford to lose — money set aside for rent, bills, or daily expenses?
Has gambling ever caused arguments, stress, or concern in your relationships with family, a partner, or friends?
Do you find yourself thinking about gambling frequently — planning the next session, or replaying past wins and losses?
Have you ever chased losses, continuing to gamble specifically to try to recover money you had lost?
Have you ever felt the need to hide or downplay the extent of your gambling from someone close to you?
Has gambling ever affected your performance at work, your studies, or your ability to fulfil daily responsibilities?
Setting limits or requesting self-exclusion on mandiribet takes less than two minutes. Here's exactly how to do it:
Access your mandiribet account from your browser. The platform is fully mobile-optimised and works on all Malaysian mobile devices.
Click your username or avatar in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, select the "Responsible Gambling" tab. All available tools are listed here with clear descriptions and toggle controls.
Choose the tool — deposit limit, loss limit, session timer, reality check, cooling-off, or self-exclusion — and configure your preferred setting. Limit reductions apply immediately.
Confirm your selection. You will receive a confirmation email to your registered address. For self-exclusion, activation is completed within 24 hours by the compliance team.
Prefer to do this via Live Chat? Our 24/7 support team can activate any responsible gambling control on your behalf during a live chat session. Identify yourself and state which tool you'd like activated — the agent will action it immediately for limit changes, or log a self-exclusion request for processing within 24 hours.
Deposit limits are one of the simplest and most effective responsible gambling tools available. Here's how the three limit types work and when each is most useful:
Example: A player in Kuala Lumpur sets a weekly deposit limit of RM300. Even if they top up via Touch 'n Go eWallet multiple times across the week, the system will block any top-up that would take the weekly total beyond RM300. The limit counter resets every 7 days.
Reducing vs. Increasing a Limit: You can reduce a limit at any time — it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it activates. This delay is intentional: it protects you from impulsive in-the-moment decisions that you might regret.
Self-exclusion is a serious but important tool. It is not a punishment — it is a protection. mandiribet fully supports any player who chooses to use it, without question or judgement.
If you are in crisis right now — please contact Talian Kasih 15999 (Malaysia, 24/7 welfare helpline) before using any platform tool. Human support from trained counsellors is the most important first step.
mandiribet's own tools are one layer of support — but independent organisations offer confidential, professional help that is entirely separate from any gambling platform. These resources are free and available to anyone in Malaysia.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Free, confidential, and available around the clock. Counsellors speak Bahasa Melayu, English, and Chinese. Covers gambling-related personal and family distress.
A leading international provider of information, advice, and counselling for anyone affected by problem gambling. Offers live chat support, forums, and self-help programmes accessible online from Malaysia. Free and confidential.
A worldwide fellowship of men and women who share their experiences and support each other in recovering from compulsive gambling. Online meetings are accessible from anywhere in Malaysia and are available in multiple languages.
Befrienders Kuala Lumpur provides confidential emotional support to those experiencing distress, including those affected by gambling-related financial or personal crisis. Available in English and Bahasa Melayu.
Note on contact information: All support organisation contacts above are displayed as plain text only. mandiribet does not endorse any specific external organisation above others — these are widely recognised resources that may be helpful as a starting point. We encourage anyone concerned about their gambling to reach out to whichever feels most accessible and appropriate for their situation.
Gambling at its best is a form of entertainment — like going out for dinner in Bangsar or watching an EPL match with friends. These principles help keep it that way:
Player protection isn't only about reactive tools — mandiribet actively monitors for indicators of problem gambling and takes proactive steps where necessary.
Your wellbeing comes before our revenue. This is not a marketing statement — it is a principle reflected in our product design, our monitoring systems, and the way our support team is trained and evaluated. A player who gambles safely and enjoyably within their means for years is more valuable to us than one who exhausts their budget in a month.
mandiribet's responsible gambling tools are there for every player, every day. Use them proactively — not just when things go wrong. For players aged 21 and above only.
For players aged 21 and above only · Gambling can be addictive — know your limits and use the tools available to you
Need help? Contact Talian Kasih: 15999 (Malaysia, 24/7) · GamCare: gamcare.org.uk (text only)